Impact Patient Pocketbooks, Balance-Billing Protections Update
By Michael Tetreault, Editor-in-Chief Several states have explored ways to protect consumers from these surprise bills. “Direct Primary Care (DPC) has a voice, [...]
DPC News
Breaking News, Latest Headlines
Editor: Patient Appreciation “Season” Never Ends
Former CEO and Founder of Chick-Fil-A, Truett Cathy once said “The universal sign that a person needs encouragement is … if they are still [...]
The Distracted, Disinterested “Patient”
In healthcare, the physical environment matters to every Patient. If it is a distracting environment, you will have a ‘distracted Patient.’ Meaning, Patients [...]
Walker study: Customer experience will overtake price and product as the key brand differentiator.
Zappos, it seems, is ahead of its time with its strikingly unconventional approach to customer experience. According to a Walker study, by 2020, customer experience will [...]
