By Becker’s Health IT/Becker’s Hospital Review |–
In recent years, consumer expectations have changed dramatically across industries, healthcare included. Unfortunately, when it comes to meeting these new expectations, the healthcare sector has lagged other sectors, like retail and e-commerce. Some might say that healthcare is better at telling patients what they should do than engaging with them in a consumer-friendly way to improve their health. The good news is that human-centered technology has the potential to bring a consumer-centric experience to healthcare.
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