DPC News

Adventist Health Launches Virtual Assistant and Symptom Checker

Resource Available to Adventist Health Communities

April 3, 2020 (Roseville, Calif) – Adventist Health today announced its launch of the COVID-19 Virtual Assistant and Symptom Checker on the Adventist Health website, an easy and accessible way to check symptoms and obtain information about COVID-19 via online chat.

Adventist Health worked with GYANT, a digital health company that specializes in AI virtual assistants for health systems, to develop the COVID-19 Virtual Assistant and Symptom Checker.

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“During this unprecedented time of uncertainty and constant change, Adventist Health understands the essential need and our responsibility to provide up-to-date information and support to the communities we serve,” said Ramesh Nathan, Medical Director of infection prevention and antimicrobial stewardship with Adventist Health. “We know patients find these resources to be helpful, and this online tool can provide an even quicker response to those seeking information.”

“We developed our COVID-19 Screener and Emergency Response Assistant to help hospitals and health systems manage the influx of patient inquiries during time of uncertainty,” said Stefan Behrens, CEO, GYANT. “We’re thrilled to help Adventist Health keep their patients better informed and help prevent further spread of the virus. Adventist Health patients can now receive the most up-to-date information they need virtually, without needing to leave their homes.”

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The COVID-19 Virtual Assistant and Symptom Checker, developed using guidelines and protocols from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), provides reliable, timely information to patients and community members. This free, easy-to-use tool is accessible 24/7, offers a symptom checker as well as provides options for a virtual visit and information on sheltering-in-place.

For additional information and resources about coronavirus, please visit adventisthealth.org/coronavirus-preparedness/.

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About Adventist Health

Adventist Health is a faith-based, nonprofit integrated health system serving more than 80 communities on the West Coast and Hawaii. Founded on Seventh-day Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care agencies, hospice agencies and joint-venture retirement centers in both rural and urban communities. Our compassionate and talented team of 36,000 includes associates, medical staff physicians, allied health professionals and volunteers driven in pursuit of one mission: living God’s love by inspiring health, wholeness and hope. Together, we are transforming the American healthcare experience with an innovative, yet timeless, whole-person focus on physical, mental, spiritual and social healing.


GYANT, the healthcare virtual assistant company, creates on-demand healthcare navigation software that improves care utilization while reducing administrative burden. GYANT software appears on a hospital system’s website or mobile app to chat with patients and guide them to the care and digital health tools they need, 24-7.  GYANT’s virtual assistant is customizable to any organization’s branding, EHR, digital tools and clinical endpoints. GYANT ties together all of the digital tools a health system needs in a single interface, creating a seamless patient experience — increasing engagement, trust and loyalty at each stage of the healthcare journey. GYANT’s unique combination of deep intelligence, physician oversight and a human-driven, empathetic approach allows health systems to solve for traditional complex care issues, ensuring that patients receive the right care, anytime and anywhere.

Source: Press Release

Categories: DPC News

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