WHAT SOME DOCTORS LEARNED As a Result of COVID-19: When A Doctor Goes “Radio Silent” Patients Wonder Why and Leave the Practice.
In difficult times, it is more important than ever to maintain or boost the customer experience.
By Shep Hyken
During the coronavirus pandemic, maintaining and even boosting a remarkable guest experience is more important than ever. Yes, organizations are making hard decisions, but do so not at the expense of the guest or you may never rebound.