Kush C. Gaur, M.D. Candidate 20201, Mona Sobhani, Ph.D1., and Leslie A. Saxon, M.D.1*
1 USC Center for Body Computing, Keck School of Medicine, University of Southern California, Los Angeles, CA, USA
Entry of retailers into the healthcare space has grown in recent years, especially the prevalence of health clinics in retail stores. Although patients initially reported wariness in using and trusting retail health clinics, usage among patients has increased and they report satisfaction with the care received. Here, we discuss how patient satisfaction is likely attributable to how retail health clinics are built around patient needs and preferences, which include shorter wait times, transparent pricing, and convenience. This model of patient care has never been executed before. Attitudes toward retail health clinics from traditional care providers are also discussed. Lastly, we review the key players in the retail health clinic space, their current offerings, and suggest potential future directions.