Kush C. Gaur, M.D. Candidate 20201, Mona Sobhani, Ph.D1., and Leslie A. Saxon, M.D.1*
1 USC Center for Body Computing, Keck School of Medicine, University of Southern California, Los Angeles, CA, USA
Entry of retailers into the healthcare space has grown in recent years, especially the prevalence of health clinics in retail stores. Although patients initially reported wariness in using and trusting retail health clinics, usage among patients has increased and they report satisfaction with the care received. Here, we discuss how patient satisfaction is likely attributable to how retail health clinics are built around patient needs and preferences, which include shorter wait times, transparent pricing, and convenience. This model of patient care has never been executed before. Attitudes toward retail health clinics from traditional care providers are also discussed. Lastly, we review the key players in the retail health clinic space, their current offerings, and suggest potential future directions.
Retail healthcare, Pharmacies, Digital health, Healthcare model, Public health,
Over the past 18 years, the medical care delivered in clinics located in retail stores has matured, and the number of clinics providing care has expanded. These retail clinics, more broadly known as convenient care clinics, currently focus on simpler acute conditions and preventive care. Currently there are more than 2700 convenient care clinics operating in 44 states and Washington D.C., which have had more than 40 million patient visits to date 1. Financial analysts are bullish on the $1.4B market 2, with some projecting that $200 billion will flow from traditional medical venues into alternative ones like retail clinics and remote care 3. But who is using this type of healthcare, what does it look like, and has it been accepted by the medical community?
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