BY Michael Tetreault, Editor in Chief
Consider planning your Concierge Medicine grand opening event for a couple of weeks after your program or practice actually opens its membership — so as to give you and your staff time to work out any billing kinks, FAQs you need to research, calls you need to make, paperwork that needs to be distributed to new patients or those “thinking about it” patients. You’ll want to be sure to establish a solid process for handling new members, how to handle those that don’t want to continue under your care, and even account for any positive and yes, (it happens), negative feedback you may get from your first subscribers. Remember, plan your work. Then, work your plan. There is a reason why this old adage is as supportive to leaders in business as it is true.