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Uber Health Partners w/ Patient Portal Technologies to Address Access to Care With Non-Emergency Medical Transportation

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BALDWINSVILLE, N.Y. – May 7, 2018 – (

​Patient Portal Technologies (PPT), a healthcare technology company specializing in innovative methods to deliver better patient outcomes, announced today a partnership with Uber Health, a HIPAA-compliant dashboard for providing rides to patients. The partnership will provide non-emergency medical transportation (NEMT) for PPT’s clients nationwide.

PPT collaborates with health systems, provider facilities, drugstore chains and transport services to smooth transitions of care for improved patient outcomes. PPT has incorporated Uber Health, to create a single access point for providers to pre-schedule affordable transportation. The Uber Health dashboard will be incorporated into the PPT concierge center, allowing medical and administrative staff to call PPT concierge to schedule rides immediately or up to 30 days in advance. The service will be available 7 days a week, and can be used for rides to and from care. This unique service will require no implementation with medical facilities and allows for personalized navigation throughout the transportation process.

Each year, 3.6 million Americans miss doctor appointments due to a lack of reliable transportation. As transportation barriers are common across the general population, access to an affordable ride through Uber to help avoid an exacerbation in a patient’s condition, which allows the patient to comply with their necessary medical treatments. Missed appointments can lead to increasing hospital penalty fees of $20,000 or greater within a 30 day admission period. Ultimately costing the U.S. healthcare system $150 billion a year in missed appointments. Every medical appointment and test widely impacts an individual’s healthcare journey, in which the support of scheduled transportation with Uber Health and PPT’s partnership together helps create a seamless patient experience.

Patients don’t need the Uber app, or even a smartphone, to get a ride since it’s all done through text message or a phone call. In the future, Uber will be introducing the option for riders to receive a call with trip details to their mobile phone or landline instead.

PPT will provide monthly statements on every requested and completed trip to the medical provider to help them keep track of what they’re spending on rides. Health organizations that have already incorporated transportation services have seen immediate results in delivering better patient outcomes with significant cost savings.

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“Today’s partnership with Uber Health is very exciting for us because it fills a void in the transportation healthcare gap,” stated Brian Kelly CEO of Patient Portal Technologies. “We have seen how the lack of affordable patient transportation has impacted patient care through missed doctor appointments and medication adherence. Today’s world demands convenience from anywhere. You see it in the way we work and shop — now healthcare providers and consumers are demanding the same. Uber’s nationwide network makes this an ideal opportunity.”

About PPT

Patient Portal Technologies (PPT) is a technology company that utilizes applied knowledge, creative thinking and technology to strongly influence healthcare. Headquartered in Baldwinsville, New York, PPT’s mission is to help healthcare organizations deliver better patient outcomes.

For more information visit our website: or call 1-877-778-7395.

Media Relations please contact Katie Ganley:


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