News, DPC Business Insight, Patient & Physician Edu. | t: (770) 455-1650 | editor@directprimarycare.com

B. Walker | “What Urgent Care Centers Can Learn from Luxury Hotels”

By Brent Walker on Mon, Aug 07, 2017

EDITOR | True Story | URGENT CARE CENTER CARE | SUMMER 2017 | Radical Hospitality in Healthcare: The Face Behind D.O.B. 10.17.13 – READ FULL STORY …

AUGUST 7, 2017 – The Ritz-Carlton has built a stellar reputation for offering unmatched experiences to guests. With five-star resorts and hotels scattered across the globe, Ritz-Carlton earns its accolades thanks to its “Gold Standards.” Chief among those standards is a credo that begins, “The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission.”

RELATED STORY
CMT Spotlight on TEXAS: This Austin Medical Startup is Trying to Bring Back the Old-Fashioned House Call.” ~KUT

While few people would compare a visit to an urgent care center with a stay at a Ritz-Carlton hotel, the concept of providing “genuine care and comfort” is well-suited to healthcare settings. What other cues can urgent care centers take from the hotel industry when it comes to positive patient experiences?

RELATED PODCAST
EP. 01 | The DOCPRENEUR PODCAST: Reflections of a Street Doctor, Meet Dr. James J. O’Connell

Empower Staff to Deliver Urgent Care Patient Satisfaction

Every interaction between staff members and customers influences their experiences—whether as guests of a luxury hotel or as patients at an urgent care center. Ritz-Carlton has long recognized the importance of not just choosing the right people, but also providing the right training, to ensure that staff members provide the high-quality customer service that guests expect.

RELATED STORY | AUDIO | LIVE PODCAST | FREE Podcast | URGENT CARE CLINICS
EP. 8 | The DOCPRENEUR PODCAST: Meet Remedy, costs about the same as an urgent care clinic.

Join Physicians from around the US to learn about free market healthcare delivery models and more … ATLANTA, GA | OCT 27-28, 2017

From the 12 “Service Values” that are part of the company’s Gold Standards to the intensive 21-day training certification process and one-on-one coaching, Ritz-Carlton excels at preparing its staff for service excellence.

And according to MedCity News, the healthcare industry should take the same approach. “The on-boarding ‘impression’ is a vital first step to attracting and selecting individuals who can connect, resolve problems, and comfort patients,” notes the article.

CONTINUE READING FULL STORY …

SOURCE: https://insights.c2bsolutions.com/blog/what-urgent-care-centers-can-learn-from-luxury-hotels

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s

DPC Journal Edu. Author’s Corner | Download …

DPC Journal | Job Board

Insights | Analysis | Latest Trends

(C) 2016, 2017, 2018 | The DPC Journal

Scalability & Startup In DPC

(C) 2017 | The Direct Primary Care Journal - All Rights Reserved. Click to enlarge ...

FOR DPC | Unique Offer For DPC Journal Readers in 2018

The DPC Journal Strategic Partnership with Unique Pediatric & Family Medicine/Ortho. -- “Invented by a mom who spent enough hours in the pediatrician’s office to know that keeping kids calm and occupied would make doctor’s visits easier on everyone …”

Free Shipping, New Bundle!

Different Opinions | Insights | Analysis | Trends

(c) 2017 The Direct Primary Care Journal (The DPC Journal)

Join 2,760 other followers

Popular Audio Downloads | Podcasts

Click here to listen to DPC Podcast, Innovations in the Delivery of Medicine and More Interviews ...

Insights | Analysis | Latest Trends

© 2017 The DPC Journal

%d bloggers like this: