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The #1 Reason Patients Say They Quit Their Doctor Is Not Because of the Doctor … It’s the Staff!

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(C) 2017 | The Direct Primary Care Journal

The #1 Reason Patients Say They Quit Their Doctor Is Not Because of the Doctor … It’s the Staff!

  1. RUDE OFFICE MANAGER and/or STAFF.

staffing-cover-2-16In some cases, physicians employ their wives as front office staff. In most practices, this is great. However, in some practices, when the patient knows that it is the doctor’s wife that is being curt or ill-tempered, the patient is much more reluctant to tell the physician about their experience. In other cases, the physician has employed his/her front office staff for many years and is aware of the problem but unwilling to make a change because of emotion, history or finances.

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