Report: Retail Clinics Might Reduce Doctor Visits, But Not Replace Doctors

132634NEW YORK, April 28, 2015 /PRNewswire/ — Visitors to clinics inside retail stores such as drug and grocery stores don’t think the stores will replace their doctor anytime soon.  But they may go to their doctor’s office less because of the availability of a clinic, according to Kalorama Information in the report Retail Clinics 2015.  The healthcare market researcher conducts market research retail clinics every two years since 2007, and finds clinics growing both in locations and use.  CVS, Walgreens drug stores are the most common stores where retail clinics are located.

“The majority of visits are for routine concerns, such as vaccinations, colds and earaches,” said Bruce Carlson, Publisher of Kalorama Information.  “But we did find a surprising number of retail clinic visitors there for physicals and prescription renewals, which might cut into the physician practice. ”

The healthcare market research publisher conducted a survey of 2,000 adults on a variety of issues though a web panel.  The survey panel was adjusted for US Census demographics.  Of those who had visited a retail clinic, respondents were likely to have a regular physician.  More than half (53%) were visiting the physician office less because of the presence of a retail clinic.  Survey results are below:

  • I have a regular physician (seen in last year) 86.6%
  • I visit the physician’s office less because retail clinics are available 53.46%
  • I can envision the retail clinic replacing my regular physician 19.5%

Of those surveyed, Kalorama found that less than a fifth (19.5%) said they could envision the retail clinic replacing their regular physician, even at a future time.  This should be of some comfort to providers who suspect a retail clinic nearby may put them out of business.

journal of retail medicine“Once we asked about a retail clinic replacing a doctor, even those patients who visited the retail clinic often and were highly satisfied with the visits scoffed at the idea,” said Carlson.  “That’s good news for physicians, though it doesn’t change that there’s some competition for low-level health services.”

The report, Retail Clinics 2015: Growth of Stores, Consumer Opinion, Leading Competitors, Sales of Products to Clinics (Diagnostic Tests, Pharmaceuticals, Vaccines), Clinic Sales Forecasts and Trends contains more results on reasons for visits and patient satisfaction with retail clinics.  In addition, it provides store clinic numbers, how much revenue store clinics make, and trend information.  The report can be found at

About Kalorama Information
Kalorama Information, a division of, supplies the latest in independent medical market research in diagnostics, biotech, pharmaceuticals, medical devices and healthcare; as well as a full range of custom research services. Reports can be purchased through Kalorama’s website and are also available on and

We routinely assist the media with healthcare topics. Follow us on Twitter, LinkedIn and our blog at

Bruce Carlson
(212) 807-2622

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SOURCE Kalorama Information

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